We really value feedback from carers about our work. For monitoring purposes, all our projects need to know they're doing what they set out to do. It's also great for staff to hear whether the work they're doing is truly helpful. When we could do better, we need to know that too. Thank you so much to all carers and former carers who have ever completed a form to let us know how we're doing. 

If you would like to share your feedback you can do so my downloading the form here.

Here's a sample received between 2020-2021:

I have found Signpost staff really helpful. They have followed-up to make sure all is ok, and spent around two hours helping my sister fill out the Attendance Allowance form. I couldn’t recommend your team any more if I tried. Well done!

I used this service for the first time because I needed it. Turned out to be the very best service I've had to turn to. Would recommend it to anyone who needed it in the future. Once again a thousand thanks.

The benefits system was so difficult - I was emotional and mentally drained until I was put in contact with Celia. This lady saved me with her help and support. She took the strain and worry off my shoulders. Without places like Signpost I dread to think where we would be now. The true thanks has to go to Celia - the help and support you have given us is truly amazing. We will always be so grateful for what you have done for us.

What can I say but thank you for being so helpful and supportive when I need it. Me and my mother are very grateful.

I haven't been able to attend most Signpost events in recent months, but one I was able to attend was to John Lewis for afternoon tea and treats in December 2019. It was a delight from beginning to end. I didn't have particular expectations, but after a stressful few weeks, I felt special and cared for.

My husband died a year ago and I find meeting up with others a great help. When I listen to their stories I go home realising how lucky I am. Some of us are hoping to start going to the cinema together. Natalie is lovely and knits the group together very well. Thank you Signpost.

Signpost is a vital service for carers and certainly was for me over the years. I was a carer for my mother with very little family support. Since she has died your staff are very dedicated, caring and show empathy in all they do for carers and I am truly grateful for all the support Signpost has given me, especially at a time when I was beginning to feel isolated, alone and abandoned by the "system" and life. Your service truly is a "lifeline" for carers at a time when many may feel abandoned by other services. I especially enjoyed the arts and crafts sessions which I found to be very therapeutic, giving me a "confidence boost".

This is just a general "thank you" for the work of Signpost. Having worked in the caring profession for over 30 years finding myself on the "other side" was quite an upheaval. Being able to join in various activities and events has saved me from an isolation I didn't really expect! Socially the restrictions on me to be able to go out and do as I please (and I know I'm much better off than many people) means I appreciate the opportunity to join in with the Signpost organised activities.

Signpost are a much needed and excellent organisation. We went there for help in benefits advice and form filling. Carers have a very difficult job, and the bureaucracy they face makes it overwhelming. Paula has the knowledge and skills to help the carer(s) through difficult processes. The communication and follow-up from Signpost is excellent. The newsletter they send out shows the wide range of services and help they offer to carers. Thank you Signpost!

I had never heard of Signpost until I saw it advertised at my GP surgery. When I got in touch with them at a seminar at The Alma Lodge I found each and every lady that I spoke to knowledgeable and totally helpful. Nothing was too much trouble for any of them. I was falling apart when my husband was diagnosed with vascular dementia, but the help and advice I got from the Signpost ladies certainly kept me afloat, especially the help with paperwork. I hope this service lasts forever.

Signpost for Carers are sensational. I could not have completed the AA form without Paula's help. Both Paula and Jennie have been wonderful in providing advice and support. Time for a Pint is a great way of meeting others in similar positions. All the staff are so helpful. Thank you.

I would like to say how much I have appreciated the voice on the telephone, it has been like a friend on the other end. So much support and help has made me think of other people who have not yet been put in touch with you all at Signpost, and how glad they will be to have that contact, whatever their need may be. Thank you all, much appreciated.

I think people really do underestimate how much Signpost for Carers do! I'm quite educated and able to put together information on my twin sons when required, but what you do is climb through the bureaucracy and the jargon and help people really make sense of what is needed. The wealth of experience and knowledge in this team is INVALUABLE for all local parents. Against the stringent times we've faced over the last five years, with every support cut back, long may you be the centrepiece of disability support in Stockport because I speak for us all when I say we'd be so much poorer emotionally without you. Thank you so much!

Thank you for keeping in touch over the phone in these hard times, it's nice to talk to someone just to ask if all is ok.

Many thanks to Jennie who phoned out of the blue when I really needed to talk and to Paula who helped with the form filling for the Attendance Allowance and follow up calls. Such lovely people, professional and knowledgeable.

My son has been in supported living for 5 years now and until lockdown was thriving. In the years between 2010 and 2015 when he was increasingly distressed after the death of his father, you were the only organisation that gave me support and advice. Especially towards the end when we hit rock bottom. I will always be grateful. Thank you.

I contacted you far too late - I looked after my husband until 2 weeks before he died. Not until I really needed help, I rang you and you gave me the number for Adult Social Services and the whole world seemed to come storming in through the front door. You rang me to see how things were, you gave me a carers card and afterwards offered counselling. Now at least I can tell others in the same sort of situation that support is there. I wish I'd contacted you earlier.

Can I take this opportunity to thank your team, Jennie came out to see Dad and my sister last week and she was brilliant. Lots of information, patience and understanding and a real support to all of us. We were starting to get lost and thankfully she was on hand to steer us in the right direction.

The service my wife and I use, I cannot praise you enough. They treat us like human beings and nothing is too much. My heartfelt thanks.

I must say I was overwhelmed by the support and information I received from your advisor Celia. She was a mind of information and she helped me fill my forms in over the phone, and she was brilliant, absolutely spot on, I could never have managed on my own. And she evened phoned me up to inquire how I had got on and gave me even more help and advice, well above and beyond. She is a credit to you all at Signpost, and I thank her very much.

I have been aware of Signpost for several years. My father was diagnosed with Parkinson's disease at an early age. For the family it was a difficult time, financially he was the breadwinner and emotionally, we were devastated. Signpost offered the most amazing support to the family but more importantly to my mum. Not only was she the main carer but the man she loved was slipping away from her. The help, advice and support given was second to none. I didn't have the opportunity to thank you then, so many years later - thank you. Now a number of years later, once again Signpost have come into our lives. My mother-in-law has been diagnosed with Alzheimer's and Vascular dementia. Signpost have again offered support, advice and more importantly listened. They have guided me where and how to obtain the relevant care and financial support for my mother-in-law. Many health-related charities receive donations from the general public but charities like Signpost often get forgotten. My dad often said, "It's the carers who need support, the patient receives medical support from doctors, nurses and healthcare professionals but who cares for the carers?". He was right.